Privacy Policy for Palmetto Beauty and Balance

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Palmetto Beauty and Balance (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit https://palmettobandb.com/, purchase a product, or contact us.

This Privacy Policy applies to information collected through our public website. It does not apply to medical records or appointment data, which are handled through our secure EMR platform, Jane App, in accordance with HIPAA.

We collect the following types of information:

• Name, email, phone number (when submitted via contact form or checkout)
• Billing and shipping address
• Product order details
• Appointment requests (via Jane App)

• We may collect payment details (e.g., credit/debit card info) at checkout.
• All payment transactions are processed securely through GPay.
• We do not store full credit card information on our servers.

• Browser, device type, IP address
• Pages visited, referral sources, and general website interaction
• Collected through cookies or analytics tools

We use your information to:

• Process product purchases and deliver orders
• Respond to inquiries or requests
• Send order confirmations and updates
• Improve website functionality and user experience
• Comply with legal obligations

All medical appointments and related health information are managed exclusively through Jane App, a HIPAA-compliant platform.

We do not collect, transmit, or store Protected Health Information (PHI) through our website.

Jane App’s privacy policy: https://jane.app/legal/privacy-policy

We may use cookies and analytics tools to improve your experience and understand how our website is used. These tools may collect anonymous technical data such as:

• IP address
• Device/browser type
• Pages viewed and actions taken

You can adjust cookie preferences in your browser settings at any time.

We do not knowingly collect information from children under the age of 13. Our services, website, and products are intended for individuals 13 years and older.

We do not sell or rent your personal data. We may share information with:

• Payment processors (for purchases)
• Website hosting and analytics providers
• Service providers who help us operate the site (under confidentiality agreements)

All third parties are required to protect your data and use it only for the services we request.

We use industry-standard measures to secure your information, including HTTPS encryption and secure checkout. Our website is hosted on GoDaddy, and we rely on secure third-party providers for payment processing.

However, no system is 100% secure. Do not submit sensitive health or financial information via contact forms or email.

If you reside in South Carolina or another U.S. state with privacy laws, you may:

• Request access to the personal data we hold about you
• Request corrections or deletion of your data
• Opt out of marketing emails at any time

To make such a request, contact us using the information below.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.